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Whether you have a question about a piece, want to discuss a custom order, or are interested in our design services — reach out. We respond promptly.

We typically respond within 24 hours.

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Common Questions

Frequently Asked Questions

All of our jade is Grade A — natural, untreated jadeite. We source directly from China and can provide documentation. Any piece can be independently verified by a certified gemologist.

Yes. We can source specific pieces, sizes, or colors on request. Contact us with your requirements and we'll let you know what's possible.

Wipe with a soft, damp cloth. Avoid harsh chemicals, ultrasonic cleaners, and prolonged exposure to direct sunlight. Store separately to prevent scratching.

Contact us to discuss shipping options. We take great care in packaging to ensure your piece arrives safely.

Every logo project includes the primary mark, alternate layouts, color and monochrome versions, and final files in all standard formats (SVG, PNG, PDF). See our Services page for full details.